Privacy Policy

Motif PVD Coatings

Effective Date: 8 August 2026 · Last Updated: 16 August 2026

Who We Are

Motif PVD Coatings (“Motif”, “we”, “us”, “our”) provides PVD (Physical Vapor Deposition) coating services from our facility in Mumbai, Maharashtra, India. This Privacy Policy explains how we collect, use, protect and share your personal information when you visit www.motifpvd.com (the “website”) or engage our services.

We are the data fiduciary for the personal data described in this policy, and we handle it in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000, and the rules made under them. Please read this policy carefully; by using our website or sharing your details with us, you acknowledge the practices described here.

1. Information We Collect

Information you give us

When you fill in our contact or enquiry form, request a quotation, subscribe to our newsletter, or write to us directly, we may collect:

  • Your name and, for business customers, your company name
  • Email address and phone number
  • Billing, shipping or site address, where relevant to your enquiry or order
  • The contents of your message, including project details, materials and specifications you describe

Information collected automatically

When you browse the website, our servers automatically record standard technical information:

  • IP address, browser type and version, and device information
  • Pages visited, and the date and time of your visit
  • The referring website or search engine that brought you to us

Cookies

We use cookies (small text files stored on your device) to keep the website working properly, remember your preferences and understand how visitors use it. See Section 7 for details and for how to manage them.

Our newsletter works on a double opt-in basis: after you enter your email address, we send you a confirmation message, and you are subscribed only once you confirm. To evidence your consent as required by law, we record the date, time and IP address of your sign-up and confirmation.

Every newsletter we send includes an unsubscribe link. You can also withdraw your consent at any time by writing to us at the contact details in Section 12; we will stop the mailing promptly.

3. How We Use Your Information

  • To respond to your enquiries and prepare quotations for PVD coating services
  • To process and fulfil orders and service requests, and to keep you informed of order status
  • To send our newsletter and occasional updates — only where you have opted in
  • To operate, secure and improve the website and our services
  • To maintain business records and comply with legal obligations, including tax and invoicing requirements
  • To detect and prevent fraud, abuse or security incidents

We rely on your consent (for example, for the newsletter) and on legitimate business and legal grounds recognised under the DPDP Act (for example, responding to an enquiry you initiate, or retaining invoices as required by tax law).

4. How We Share Your Information

We do not sell your personal information. We share it only in these limited situations:

  • Service providers: with trusted third parties who help us run the business — such as website hosting, IT support, email delivery and courier or logistics partners — and only to the extent needed for them to perform their services.
  • Legal requirements: where disclosure is required by law, court order or a government authority.
  • Business transfers: if Motif PVD Coatings is involved in a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction, subject to this policy.
  • With your consent: in any other case, only after obtaining your permission.

5. Where Your Data Is Stored

The website is hosted on secure cloud infrastructure that may be located outside India (currently in the European Union). Wherever your data is processed, we apply the safeguards described in this policy, and transfers are made in accordance with the DPDP Act and any restrictions notified by the Government of India.

6. Data Security and Retention

We use reasonable technical and organisational safeguards to protect your personal data against unauthorised access, alteration, disclosure or loss — including encrypted connections (HTTPS), access controls limiting who within our organisation can view personal data, and logging of administrative access. No method of transmission over the internet is completely secure, so while we work to protect your data, we cannot promise absolute security.

We keep personal data only as long as needed for the purposes described above, or as required by law (for example, invoicing and tax records). When it is no longer needed, we delete it securely or anonymise it.

7. Cookies Policy

Cookies on this website are used to:

  • Keep essential features of the website working
  • Remember your preferences
  • Understand, in aggregate, how visitors use the website so we can improve it

You can manage cookies through the cookie settings page on this website, and through your browser settings. Disabling certain cookies may affect how parts of the website function.

The website may link to other websites, such as our social media pages. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to read their privacy policies separately.

9. Your Rights

Under the DPDP Act and other applicable law, you have the right to:

  • Access — request a summary of the personal data we hold about you and how it is used
  • Correction — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your personal data where we are not required to retain it
  • Withdraw consent — where processing is based on consent, withdraw it at any time (this includes unsubscribing from the newsletter)
  • Nominate — nominate another individual to exercise your rights in the event of death or incapacity
  • Grievance redressal — have your complaint heard and addressed, as described in Section 10

To exercise any of these rights, contact us using the details in Section 12. We will respond within the timelines prescribed under applicable law.

10. Grievance Redressal

If you have a complaint about how your personal data has been handled, please write to our Grievance Officer:

Grievance Officer: Manoj Gupta

Email: mgupta@motifpvd.com · Address: as in Section 12

We will acknowledge and address your grievance in accordance with the DPDP Act and the Information Technology Act, 2000. If you are not satisfied with our response, you may approach the Data Protection Board of India as provided under the DPDP Act.

11. Children's Privacy

Our website and services are intended for business and adult use. We do not knowingly collect personal data from children under 18 years of age. If we become aware that we have inadvertently done so, we will delete it promptly.

12. Contact Us

Motif PVD Coatings

Shop No. 2, Chokshi Mill Compound, Opp. Main Navy Gate, Narayan Nagar, LBS Marg, Ghatkopar (West), Mumbai – 400086, Maharashtra, India

Email: contact@motifpvd.com · Phone: +91 96196 13589 · Website: www.motifpvd.com

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any dispute arising out of or in connection with it is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

15. Job Applicant Data

When you apply for a position through our career page, we collect your name, email address, phone number, the position applied for, your message, and your CV. This data is used solely for recruitment purposes: assessing your application and contacting you about it. CVs are stored securely with restricted access and are not shared with third parties. Applicant data is retained only as long as necessary for the recruitment process, after which it is deleted. You may request deletion of your application data at any time using the contact details in this policy.